Bilingual Application Support Analyst

LeverageTek is actively seeking a Bilingual Application Support Analyst for a 6 month contract with our Gatineau based customer.

Qualifications Required:

• Experience providing technical support to corporate end-users working with a financial ERP system, or similar, is required
• Bilingualism is required (French & English)
• Experience with an incident tracking tool
• Understanding of relational database concepts and applications
• Basic experience with programming languages
• Basic understanding of financial terms and concepts
• Analytical abilities and strong problem solving skills combined with a sound business sense
• Good verbal and written communication skills
• Action‐oriented individual who can deal with multiple priorities, complex problems, in a fast paced environment
• Team player who can perform successfully under limited supervision
• Desire and aptitude to gain additional skills and knowledge

Tasks:

• Provide support for the client’s financial applications/ERP
• Provide periodic on‐call support and occasionally work off‐hours
• Log, analyze and follow service calls through to resolution using the incident management tool
• Perform research and testing for solutions and resolutions
• Application security access request processing and administration
• Document and maintain support operational procedures

Duration: 6 months

Security clearance: N/A